FAQS



Please contact us on WhatsApp tel:+2348101478591 for further assistance or email us on [email protected]

MTN EnGauge is a mobile app solution that allows you to find customers, connect and grow your business. With MTN EnGauge, you can:
  • Create ads (advertisements) in three quick steps and post to Facebook & Instagram.
  • Send offer messages to your uploaded customer contacts
  • Get a free webpage to promote your business.

The MTN EnGauge app only works on Android phones currently. We are launching the iOS version very soon. Check our social media pages to get notified soon!

To get started on the MTN EnGauge journey by downloading the app from the Google Playstore or by clicking this link

You find the following pages and its corresponding features:
  • Home: This page is contains three tabs which are:
    • About: This allows you view information about your business ( business name, rating, about) and the key features on the app which includes:
      • Create Ads:create Ads that will be displayed on Facebook and Instagram
      • Create Offers: Create offers and send these offers to the customers whose contacts you imported in the customer tab.
      • Share Business: Share your business link on social media or copy and share your business profile link.
    • Photos:This allows you to upload product photos
    • Reviews:Request reviews and respond to reviews on your one webpage business profile
  • Find: This allows you to create Ads that will be displayed on Facebook and Instagram to help you reach more customers.
  • Connect: This gives you access to three features
    • Customers:Import one or multiple customer contacts..
    • Offers: Create offers and send these offers to the customers whose contacts you imported in the customer tab.
    • Reviews:Request reviews and respond to reviews on your one webpage business profile
  • Grow:Take an advantage of our Artificial Intelligence to sell and support your customers on Whatsapp (coming soon).

  • On the home screen, ensure the About tab is highlighted in blue at the top of the screen.
  • Tap on the ellipsis icon ( the three vertical dots) found at the top right of the screen.
  • Tap settings on the drop menu
  • In the settings page, tap profile option which should lead you to the profile page showing your business profile information
  • Tap the Edit option to make changes or update your profile.

  • On the home screen, ensure the About tab is highlighted in blue at the top of the screen.
  • If no profile image has been uploaded, you will find a square frame with a camera placeholder icon, simply tap on it and it should take you to the photo upload page where you can upload a photo from your phone.
  • If you currently have an image uploaded as a profile photo, simply tap the image and you will be taken to the photo upload image where you can update your profile photo.

  • On the home screen, ensure the About tab is highlighted in blue at the top of the screen.
  • If no cover image has been uploaded, you will find a large rectangular frame with a camera placeholder icon, simply tap on it and it should take you to the photo upload page where you can upload a photo from your phone.
  • If you currently have an image uploaded as a cover photo, and want to update the image, simply tap the image on the larger rectangular frame and you will be taken to the photo upload page where you can update your profile photo.

  • On the home screen, select Create Ads with a blue Facebook icon or select Find on the lower menu on the app.
  • Click on Create Ads on the Ad Centre.
  • Select “Reach more customers” as the default goal for the ad.
  • Edit your location details and duration of the ads on the “Define your audience” page.
  • On the “Design Your Ad” page, add your image, ad description and if available, your business’ Instagram handle and click continue.
  • Review your ad details then proceed to make payments.

Your ads will be visible on Facebook and Instagram audiences i.e Facebook News Feed, Instagram Feed, Facebook Marketplace, Facebook Video Feeds, Facebook Right Column,Instagram Explore, Messenger Inbox, Facebook Stories, Instagram Stories, Messenger Stories, Facebook In-stream videos.

Currently an advertisement can hold one image only. The image size must be 1080 by 1080px. We recommend using Inshot or Canva while creating your ads to ensure they are of the right size.

Your advertisement will run based on the dates selected while setting up an ad. Therefore, on the “Define Your Audience” page, while creating an ad, find “Duration” and click on the Edit icon on the far right. Fill in the number of days or dates you want your ad to run.

To advertise on MTN EnGauge, you will incur a daily charge of N 1,000 to get at least 1000 customers per day.

Tap on the Find icon available on the bottom tab menu. A page labelled Ad Center will pop up with your recent ads and their respective status including how they are performing. A follow up SMS notification will be shared regarding how your ads are performing.

This feature is currently unavailable, however you can contact us through WhatsApp to offer support.

Your ad will be reviewed within 24hrs once it’s created. Afterwards, you will receive a notification informing you whether your ad has been approved or not. If it takes longer than this, please contact us on WhatsApp.

There are many reasons why your ad may be rejected which include:
  • Your ad is against the Facebook Community Guidelines such as ads promoting:
    • Illegal products or services.
    • Tobacco-related items.
    • Drug-related ads.
    • Weapons and ammunition.
    • Adult content with nudity or suggestive imaging.
    • Misinformation or sensational content.
    • Profane or grammatically poor content.
    • Ads with malware.
    • Ads promoting predatory business practices, like multi level marketing.
  • Discriminatory content e.g content supporting racism or tribalism
  • Ads that use Facebook brand assets.
  • Ads that infringe on copyrights or trademarks.
  • Using phone screenshots or screengrabs as part of the image.
  • Ads requesting sensitive information like criminal history, health, or sexual orientation.
  • Ads with poor positioning, like inaccurate product descriptions or irrelevant images.
  • Restricted content for certain locals and individuals, like with cryptocurrencies, social issues, or pharmaceutical drugs.

Once your ad is rejected, we will share a notification offering an explanation to the status. A link to talk with one of our agents will then be shared to guide you on how to create another one.

We advise merchants to first try setting up a complimentary ad with the guidance of our support team. However, if the merchant is not interested with the latter, contact our WhatsApp support to facilitate the refund.

No. Refunds are only available to merchants whose ad has been rejected or still in review for more than 24 hrs.

There is no limit to the number of contacts added. Hence you can constantly add your customer contact list straight to MTN EnGauge.

Yes, MTN EnGauge adheres to international data protection laws and therefore we do not interfere with your customer database details. The contacts uploaded are also available even if you uninstall and reinstall the app on another device.

Offer messages sent through the MTN EnGauge app can be sent successfully to only MTN users on your customer database.

New app users have 100 free SMS to send offers with. After that, there are available subsidised SMS bundles that a merchant can buy inorder to send SMSs.

  • Click Connect on the bottom part of the app.
  • Tap on Offers at the middle top menu of the Connect page.
  • View all your active or inactive offers with the status of the number of customers who received the offer.
  • A message will also be shared with you on the status of your recent offer.

  • On the home screen, you will find a menu at the top of the screen, just below the page title “My Business” , ensuring the “About” tab is highlighted. If it is not simply tap it
  • Find the Share Business button besides the Create Ad and Create Offer button.
  • Tap the Share Business button and a pop up menu containing your business profile page link appears.
  • You can either copy the link and share with customers or use the social media options displayed at the bottom of the pop up menu.

Yes, in the review tab on the home screen, you will find all the reviews. Tap the review you wish to respond to and you will be presented with a pop up dialog box where you will find a reply option.